Refund policy
Disclaimer
Our money-back guarantee applies only when a product was damaged in transit or delivered incomplete.
Skin-tight clothing, underwear, opened cosmetics, creams, and oils cannot be returned due to hygienic reasons.
Customer results may vary. We do not guarantee that customers will achieve the same results as described on our website or landing pages, as results differ from person to person.
All products must be used strictly as intended and according to the instructions provided on the packaging.
Returns and Refund Policy
At Digitro LTD, we are committed to providing high-quality products and a positive customer experience. Please review the details below to understand our return and refund process.
30-Day Guarantee
We offer a 30-day guarantee on eligible products. If you wish to return an item, please contact us within 30 days of receiving your order.
To qualify for a return:
The item must be unused
In the same condition as received
In its original packaging
Accompanied by proof of purchase
Subscription products and certain digital services are not eligible for return.
Who Pays for Return Shipping?
Unless we made an error with your order (wrong item, defective product, damaged on arrival, etc.), the customer is responsible for the return shipping costs.
We do not provide prepaid return labels.
Please note:
Original shipping fees are non-refundable for voluntary returns (change of mind).
For faulty or incorrect orders, we will refund the full order amount including the original shipping fee.
Important – Contact Us First
If you wish to request a return or refund, please contact us first before contacting your bank, Klarna, or payment provider.
Opening a case directly with your bank or Klarna may delay your refund process by up to 180 days.
We are here to help and will always aim to provide the quickest possible solution.
📩 Contact: info@shopdigitro.com
Items That Cannot Be Returned
The following items are not eligible for return or refund:
Perishable goods
Intimate or sanitary goods
Hazardous materials
Opened cosmetics, creams, or oils
Sale or discounted items (eligible for store credit only)
How to Start a Return
To initiate a return, email us with:
Your order number
A brief description of the issue
Proof of purchase
Photos or videos (if applicable)
We will then provide you with detailed return instructions.
Return Address
Building 4, Phase 2, 5th Floor
Nian Nian Hong Furniture Group
No. 201 Yongmao Road, Choujiang Subdistrict
Yiwu City, Jinhua City
Zhejiang Province
China
Refund Options
Once your returned item has been received and inspected:
Regular-priced items → Refund to original payment method
Discounted items → Store credit
Please note:
Shipping fees are non-refundable
If the item shows signs of use, a partial refund may be issued
Damaged, Defective, or Lost Items
If your product arrives damaged or defective, contact us within 7 days of delivery with clear photos or video evidence. We will send a replacement.
If your item is lost or stolen:
If you purchased Express Priority Shipping (where available), we will replace the item.
Otherwise, please contact us and we will review your case individually.
Orders with Incorrect or Incomplete Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If the shipping address is incomplete or incorrect (e.g., missing house number, street name, apartment number), our system cannot process the shipment.
In such cases:
Our support team will attempt to contact the customer up to two times via email.
If no response is received within 7 calendar days, the order will remain on hold.
Orders that cannot be delivered due to incorrect or incomplete address details are not eligible for refund or replacement.
Once the correct address is provided, we will process and ship the order promptly.
Exchanges and Gift Returns
We only exchange items if they are defective or damaged.
For gift returns:
If the item was marked as a gift, you may receive store credit.
Otherwise, the refund will be issued to the original payment method.
Haven’t Received Your Refund?
Once your return has been inspected, you will receive an email confirming approval or rejection.
If approved:
Please allow up to 7 business days for the refund to process.
Check your bank account.
Contact your credit card company.
Contact your bank, as processing times may vary.
If you still have not received your refund, please contact:
📩 info@shopdigitro.com