Shipping policy

A Quick Word from Our Team

Taking extra precautions to ensure that your order is shipped and monitored through proper channels, we understand that factors such as disruptions, limited air cargo capacity, flight reductions, and parcel delays can sometimes occur.

One thing we can promise: the team at our warehouse is working their absolute hardest to ship your parcel as quickly as possible.

With all our products, you can enjoy FREE worldwide shipping, as well as the delivery options listed below:

Express Priority Shipping – $4.95 USD

Shipping Methods

Standard Shipping

Sent out Monday to Saturday during business hours, excluding national holidays.
Orders typically ship 2–4 business days after being placed.

Express Priority Shipping

Sent out Monday to Saturday during business hours, excluding national holidays.
Orders typically ship 1–2 business days after being placed.

(Guide) Getting Your Package Delivered Step-by-Step

Handling

Once an order is placed, it generally takes 2–4 business days to process. Since we offer worldwide shipping, delivery time may vary depending on the destination country.

For most countries, parcels should arrive within 12 business days (excluding Sundays and statutory holidays).

NOTE: Depending on your delivery address, additional duties and taxes may apply before your order can be released from customs.

Shipping Times by Location

Please note that our products ship from our warehouses in the US and China. Delivery time largely depends on local postal services once the parcel reaches the destination country.

Where Can I Find My Tracking Number?

You will receive an email notification with your tracking number once your items have been shipped. You will also receive email updates as your package moves across regions.

If you have not received your tracking number or if it does not work, please contact us and we will be happy to assist you.

How Can I Track My Order?

After your order has been shipped, you will receive an email titled:

“A shipment from order #***** is on the way.”**

This email will contain your tracking number and tracking details.
You can use the tracking number on the tracking page provided to monitor your shipment.

Having Trouble Viewing Tracking Updates?

All tracking information is provided directly by our courier partners. Our team has access to the same tracking details that you see.

While we always try our best to provide accurate delivery estimates, final delivery timing depends on the courier and local postal services.

If your order is taking an unusually long time to arrive, please contact us and our team will work toward the best possible solution based on your latest tracking information.

We truly appreciate your patience and understanding.

Lost or Stolen Orders

If You Purchased Porch Pirate Protection

If you purchased Porch Pirate Protection to cover theft or loss during transit, we will immediately issue a replacement.

To speed up the process, please use the following format when contacting customer support:

Subject line: Stolen, lost in transit order with porch pirate protection
Order No.:
Full name:
Contact email address:

Our customer support team will promptly initiate a replacement.

If You Did NOT Purchase Porch Pirate Protection

If your order was lost or stolen and Porch Pirate Protection was not purchased, we advise contacting your local postal service or carrier directly.

Please note that we cannot guarantee a full refund or replacement for lost or stolen items without protection coverage.